Returns Policy
Returns Policy
Returns
Our online policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a store credit or exchange.
To be eligible for a store credit, your item must be never worn and in the same condition that you received it. It must also be in the original packaging and tags still attached.
To complete your store credit, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your item to be credited.
Our online policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a store credit or exchange.
To be eligible for a store credit, your item must be never worn and in the same condition that you received it. It must also be in the original packaging and tags still attached.
To complete your store credit, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your item to be credited.
If you are approved, then your store credit will be processed, and a credit will automatically be applied to a gift card within 5-10 business days. An email with your credit and gift card number.
Late or missing refunds (if applicable)
If you haven’t received a credit yet, first check email spam.
Please contact us at shopbonniej@gmail.com with any questions.
Sale items (are final sales)
Only regular priced items may be credited, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopbonniej@gmail.com and send your item to: 1700 McHenry Ave. Ste. 27B, Modesto, CA, 95350 United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 1700 McHenry Ave. Ste. 27B, Modesto, CA, 95350 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a credit yet, first check email spam.
Please contact us at shopbonniej@gmail.com with any questions.
Sale items (are final sales)
Only regular priced items may be credited, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopbonniej@gmail.com and send your item to: 1700 McHenry Ave. Ste. 27B, Modesto, CA, 95350 United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 1700 McHenry Ave. Ste. 27B, Modesto, CA, 95350 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.